This is How to Get 28 Hours in A Day

Good lord…this is actually a little embarrassing and I’m just observing, not participating.

Well, not participating at this particular moment, but honestly, I’m just as bad as everyone else.

Or at least I was, but I’m really working hard not to be.

I was sitting in the doctor’s waiting room for my annual physical with at least 15 other people (Baby Boomers and Gen Xers).

Even though there was a variety of ages, races, men, women, singles, and grandparents, there was one common thread among them all.

Every one of them had their face buried in their phones:(.

Millennials catch all the misery from the rest of us about their phone use, but we are just as bad, if not worse.

Yes, these fine folks could have been highly productive answering a very important work email that will make the company millions, but more likely, they were scrolling through Facebook, mindlessly looking at everyone else’s carefully curated life or playing Candy Crush.

And before you think this is just some rant about how in the good ole days people would actually interact with each other, I want you to think about this question. 

How much time do you spend on your phone?

(And yes, I get the irony of you possibly being on your phone to read this, but humor me anyway.)

1 hour?  2 hours?  All day?

The average American spends 4 hours a day on their phone!

If you are an iPhone user, let’s check your answer.

Go to Settings -> Screen Time -> Tap on the time

And to see how your week has gone tap on “7 Days”

Also how many pickups do you have?  

How many times did you receive a notification?

Let’s give that some context.

If you sleep 8 hours a night, that means you are spending 25% of your waking hours staring at your phone.  

That’s literally 3 waking months a year with your face 1 foot from a 5-inch screen.

That’s nuts!

Now I know there are a ton of excus…I mean good reasons that you need to be on your phone that amount of time, i.e. work, checking out the grandkids pics, shopping for essentials, staying on top of the news, etc.

But do you get 4 hours worth of goodness out of it?  

Most of the really important things take less than an hour.

So how about the advantages it brings you?

It’s entertainment and it’s not hurting anyone, right?

The fact is there a lot of studies that show that more time on your phone increases anxiety and decreases mental focus.

I’ve recently made an effort to decrease my phone time to less than an hour a day and I’m down to about an hour a day.  

I suddenly have more time to concentrate on “real” work and feel less anxious about unimportant emergencies.

Could you give up your phone for a day?  How about a half-day?  Just try one hour.

Yes, this might mean some short term pain for long term gain, but that’s where most of the good things in life come from.

You can always rationalize how you might miss some big event or lose a customer forever, but way more likely, you will get much more gain than you lose from this little experiment.

Do This In Your Business Or Suffer The Consequences

This past fall we bought a new house in Gallatin.

This is our fourth house (and last) we have bought since we’ve been married, and all have been fixer-uppers because raising three kids and working full-time just wasn’t stressful enough.

This house was the epitome of a needle in a haystack.  

The market was hot, the house was in the best location, and it had great “bones”.  

And if you don’t know, great “bones” means it’s a good house, but’s also a hot mess right now.

After about a month straight of rehabbing, the house was ready to move in.  

All it needed was carpet, paint, refinish the floors, windows, appliances, countertops, tons of new fixtures, woodwork, gutters, etc.  

You know, basically everything.

We still managed to stay on budget and walk in with enough equity to make it worthwhile.

This is what happens when you don’t reinvest in your home.  

You end up selling it at a below appraisal price in a hot real estate market.

It’s pretty easy to understand when it’s a house.  

You can see the windows falling out and the gutters hanging by a thread.

It’s harder to see with your business.

But you know what…I see it all the time.

• The website is out of date.

• Your bookkeeping is 6 months behind.

• The equipment is in constant need of repair. 

• Employees are kind of doing their own thing.

• You are putting out fires instead of working “on” your business.

• The CRM you bought to keep up with all of your contacts has never been installed.

You get the idea.

It’s just like this house we bought.  

The previous owners got busy with life and never really got around to the house maintenance.  

And in your case, you get busy with the day-to-day grind and really don’t have the time to reinvest in your business.

However, this becomes a big problem if you want to sell the business or just regain your sanity.

The key is to treat the REINVESTMENT in your business the same way you would reinvest in your home.

1. Schedule time for regular updates to your business and don’t let anything interrupt it, the same as you would not let anything interrupt you getting a plumbing leak fixed.
2. Take stock of your business today and look at every area that needs to be updated.
3. Then make a list, prioritize it, assign a budget for time and money, then figure out who’s gonna do it.

Yeah, I know all of this is easier said than done, but that’s owning a business.  

If it was easy, everyone would do it.

And if you decide you are just too busy to do this, you may end up with a nice little business with great “bones” that someone else buys for below market value.

Honestly, What Do You Really Do?

I worked for SERVPRO in their corporate office from 2002-2007 because it’s some sort of requirement for Sumner County residents…or at least that’s what they told me when I moved here years ago. 

Anyway, if you are not familiar, SERVPRO is the number one cleaning and restoration company in the U.S.  

At the time I worked there, they were number one, but most people didn’t know who they were.

If you mentioned SERVPRO to somebody they would ask if they made surfboards.

SERPVRO hired The Buntin Group, an advertising agency, to do some marketing research and development to fix that.

After several months of surveys, phone calls, and riding around on the truck, they came up with this:

SERVPRO

Fire & Water - Cleanup & Restoration

“Like it never even happened®”

Really.  That’s it.

At first a lot of the franchises were less than thrilled.

They said, “But we do mold remediation, contents cleaning, pack out inventorying, drapery cleaning, carpet cleaning, and 20 other things.  How will the customer ever know about those?!”

And those franchises had a point.  If you looked at a brochure back then, you would see 20 different related services on it.

However, the corporate office stuck to their guns.

And the result is SERVPRO is almost a household name at this point.

They created an identity that was easy to understand because they decided to only tell potential customers about their 2 primary services and not all 20.

When you tell somebody 20 things, they seem to remember 0.

If you are really clear and tell them 1-2, and do it consistently, how many do you think they will remember? 

If you said 1-2, you are correctamundo!  If you said anything else, you can go back to coloringJ.

Anytime I ask a business owner what they do, I almost always get the same response.

They list every product or service under the sun that they provide and even list several things they could do, but haven’t actually done before.

And I get it.  You don’t want to leave any money on the table and only marketing a couple of your products or services is scary.

I always recommend to my clients that they either focus on their 1-2 highest revenue items or the 1-2 they would like to be known for and do more of that. 

It’s scary, but simple, and best of all…it works!

If a $1 Billion company in Gallatin can do it, so can you.

All Air Xtreme Trampoline Park owners named 2018 Rising Stars

Kandace and Richard Martin, owners of All Air Xtreme Trampoline Park and Hoppity Hop Inflatables in Hendersonville, have been named 2018 Rising Stars by the Tennessee Small Business Development Center (TSBDC) at Volunteer State Community College. The Rising Star Award goes to a small business that has had great success utilizing TSBDC resources.

In the fall of 2011, the Martins came to the TSBDC to get advice on how to expand their inflatable rental business. They also wanted to open a physical location that would serve a need in the community for a place for kids to have fun.

They worked with TSBDC to create a plan and projections that guided them on expansion. The TSBDC also gave referrals for attorneys and accountants that would become part of their team. Within three months, the Martins opened Hoppity Hop Inflatables. They immediately hired 10 employees and sustained year-over-year growth over the next seven years.

In 2018 they decided to expand again. This time they worked with a local lender to create the Air Xtreme Trampoline Park that opened in January 2019.  The new business is located in a 21 thousand square-foot building and has created more than 30 new jobs. They are the only trampoline park in the area that has electrical jump bands. 

The TSBDC at Vol State worked with 181 small businesses and clients in 2018, offering free and low-cost classes and counseling and helped launch 18 new businesses. In all, the projects raised more than $4.4 million in capital and created or retained 82 jobs. For more information and a list of classes contact Charles Alexander at Charles.alexander@volstate.edu or call 615-230-4780.

Where's the Beef vs YouTube Kids

I remember it like it was yesterday.
I was seven years old and my dad had fallen asleep watching some awful golf tournament on a Saturday afternoon. And not just asleep. The snoring had reached jet engine levels. And then a commercial asking “Where’s the Beef” came on and I thought it would be my chance. As I snuck up to the TV to switch the channel, my dad said, “Hey, what are you doing...I’m watching Tom Watson on the 18th hole!” It was like he had a 6th sense that would have never qualified for an M. Night Shyamalan movie. That was the 1980’s and commercials dominated the marketing scene. Fast forward 30+ years. My children are obsessed with YouTube Kids. They almost always watch other children opening toys and describing what is inside the package (by the way, I’m convinced Shopkins are evil). My kids are literally choosing to watch infomercials, because they enjoy the content. Marketing is much different than it used to be. Being able to rely on interrupting someone’s day to sell them something is no longer a thing. We now research on our own and gravitate toward authentic content that resonates with us. You will not be able to bombard people with features, advantages, and benefits. YOU WILL HAVE TO CREATE YOUR OWN CONTENT WITH YOUR CUSTOMER IN MIND AND IT NEEDS TO BE HELPFUL.

Why? Your own content can express your real thoughts, brand you as the expert, and resonate with your target customer. Your content can be:

• Checklists
• Blog posts
• Guides
• Photos

Videos And your content can be shared in a wide variety of ways.

• Social media
• Website
• Email follow-ups
• Email marketing
• Presentations
• Landing pages
  

And this trend isn’t going to reverse itself anytime soon either, so now is the time to get on board and create your own content!

10 Cool Automation Tools for Your Business

One of the questions I get all of the time, is “What new ‘toys’ are out there for small business owners?”  

The list I’m giving you is ever changing, however, they are proven and used by some of my most successful clients.

And several of them are FREE!

1. Calendly - Calendly is a simple appointment tool that helps you schedule meetings without the back-and-forth emails.  Send someone the calendly link and they can select a time that is available, and It syncs with your existing calendar and sends them reminders for the appointment.
2. Gmail Auto Follow Up – Tired of following up and following up?  For Gmail users, Gmail Auto Follow Up is the tool to use.  Simply send your email and then schedule the follow-up emails to make sure you get a response. 
3. Google Tools – All of the Google tools are very easy to use and implement, i.e., Calendar, Gmail, Drive, etc.
4. Moment or Screen Time – We spend over 5 hours a day on our phones.  That’s way too much!  I personally use Moment, which is an app, that tells me how long I am on my phone, what I am using, and will even kick me off my phone if I go over a designated amount of time.
5. RescueTime - A Chrome extension that shows you how you spend your time and provides tools to help you be more productive. 
6. Grammarly – Autocorrect has lowered our ability to actually spell anything.  Grammarly takes that one step further by checking your spelling and grammar whenever you’re typing, no matter what site you are using.
7. MailChimp – Email marketing is not dead.  In fact, there are 3 times more email accounts than there are Facebook and Twitter accounts combined.  MailChimp is a free email marketing service (up to 2,000 contacts), that lets you send your content directly to your customers and centers of influence.  The key is sending information that is relevant and not boring.
8. Hootsuite or Buffer – Either of these online tools allows you to schedule your social media posts to the most popular platforms.
9. QuickBooks – QuickBooks is still the gold standard for small business accounting.  Whether you are using the Desktop or Cloud version, QuickBooks will integrate with a majority of CRM’s and your bank account.
10. Freshbooks – A cloud-based accounting program that is getting more popular and is easy to use.

Where Did All of the Employees Go?

My wife recently took our 9-year old, Ava, to Orlando for a National Dance Competition. 

One thing she wanted to make sure that I did (other than keep the other kids alive) was to water her flowers.  They have been struggling all summer and needed extra care.

I wanted to ease her worry and stress.

“Sarah, don’t even think about those flowers while you are gone.  Don’t let them stress you out one bit.  Because when you get back, they will most definitely be dead.”

And I held to my word too.

I wasn’t a very good “employee”.

Many of the small business owners I am working with have the same problem with finding and keeping good employees. 

I wish I had a magic wand, however, with the unemployment rate of approximately 4% nationwide and 2.8% locally, there’s not much to choose from.

With that in mind, here are a few recruiting and hiring tips you may not be using.

Job description
Write a super clear and non-buzzwordy job description.

Every job description out there says something about teamwork, communication skills, ability to prioritize, blah, blah, blah.

While those things are important, EVERY JOB DESCRIPTION says just that, whether it’s for a CEO or porta-potty guy (no offense porta-potty guy.) 

Make sure the job description clearly lays out what the employee will be doing on a daily basis and what goals you have for them.

Recruitment
Be willing to turn over some rocks.  There are a lot of really good under-employed people out there waiting for you to find them.

• Ask for referrals from existing employees
• Look at existing employees in the service sector (restaurants, customer service reps, etc.)
• Ask friends and family about folks that are looking for a change

Phone Interviews
This is the easiest thing in the world to do, to narrow your candidate pool.  You will be surprised, and not in a good way, at how many people can disqualify themselves here.

• Keep it short and sweet
• Discuss salary and hours
• Ask everyone the same questions

In-person Interview
After the phone interview, you should only have to interview 3-4 people.

Ask behavioral style questions, i.e. “tell me about a time when you handled a stressful situation at your last job”, not “how do you handle stress.”

And don’t ask the following:
• Are you married?
• Do you have kids?
• What’s your religion or do you celebrate religious holidays?
• Are you pregnant?
• What’s your race/nationality?
• What’s your sexual preference?
• How old are you?
• Do you have any disabilities or health problems?
• Do you use drugs, alcohol or smoke?

You can ask
• Reason for leaving prior employment
• Perceived strengths and weaknesses
• Reasons for wanting to be employed with the company
• Work attitude and work ethic
• Background training and experience
• References from prior employers and info on how to contact
• Prior Education
• Do you currently use illegal drugs?
• Meet work hours and schedule

On-boarding
Once you hire this new employee, be sure to train them for an appropriate amount of time and have a 30-day and 90-day review. 

Yes, there will be some folks who tell you that is not needed or opens the door to trouble later (you fire them after giving them a good review), however it helps you and the employee know what is working and what could be improved on now, instead of you blindsiding them later when they don’t meet expectations.

And if you have any flowers that you like to donate, please be sure to drop them off at the TSBDC:).

Quit Wasting Your Will Power and Get More Done!

I’ve noticed a common theme among the business owners that seem to plateau.  

They get to a certain level and never seem to break through.  

It could be the economy, competition, or lack of skilled workers.

However, I think it is something much simpler.

The will power the small business owner has to break out of their comfort zone and to do the next thing necessary so that they may take their business to the next level.

We often think of willpower as this endless resource that keeps our fitness in check, but it really seems to be a depletable resource that we squander each day.

Some of the earliest evidence of this effect came from the lab of Roy Baumeister. 

In one early study, he brought subjects into a room filled with the aroma of fresh-baked cookies. 

The table before them held a plate of the cookies and a bowl of radishes. Some subjects were asked to sample the cookies, while others were asked to eat the radishes. 

Afterward, they were given 30 minutes to complete a difficult geometric puzzle.

Baumeister and his colleagues found that people who ate radishes (and therefore resisted the yummy cookies) gave up on the puzzle after about 8 minutes, while the lucky cookie-eaters persevered for nearly 19 minutes, on average. 

Drawing on willpower to resist the cookies, it seemed, drained the subjects’ self-control for subsequent situations.

This is the same reason most grocery stores will arrange their layout where you buy your fruits and veggies first and ice cream and junk food last.  You have already depleted your willpower buying carrots and kale, so you feel like you’ve been good and deserve a little cookies-n-cream.

And no, this does not mean eating cookies and ice cream will make you a millionaire:).

If your willpower is something that can get used up, you need to reserve it for your most important tasks.

Don’t:

• Check your email first thing in the morning.  It is important, but not a priority.
• Wait until the end of the day to tackle a hard task.  Knock it out first thing in the morning, i.e. eat that frog.  If you don’t know what that means you should Google it.
• Deal with a lot of basic data processing tasks or errand running in the first half of your day.  

Do:

• Automate routine decisions, so you don’t waste willpower on it.  For example, Steve Jobs (yes, I’m sick of talking about him too) only wore a black turtleneck and blue jeans, he didn’t have to think about what he was going to wear.
• Block out 90-minute segments early in your day to make important decisions that will grow your business.
• Do your marketing and sales activities early in the week, because as the week eats away at your willpower, those sales call scheduled for Thursday will get moved to next week.

If you don’t start saving your willpower for the highest priority items in your business, you will be stuck eating radishes for a long time.

11 Things I Have Learned In 11 Years at the TSBDC

I started my Tennessee Small Business Development Center career on March 27^th, 2007. 

I provide free one-on-one business consulting and get to teach workshops for small business owners too.

Calling this job rewarding is an understatement.

I’ve seen the highs and lows of the economy and I’ve seen businesses come and go.

And I also learn something new, EVERY SINGLE DAY.

With that said, below are 11 things I have learned in 11 years.

1. You always have to start with a goal.  Trying to improve a situation is pointless without a goal because you won’t know what you are striving for and what steps are needed to get there.
2. Business plans are overrated by people that think they need one to even take step one in their business.  Business plans are underrated by people that think they should just fly by the seat of their pants and not document anything.
3. If you don’t have a target market you don’t have a business.  If everybody is your target then will get nobody.
4. Businesses that don’t have a distinct competitive difference are in trouble.  If you can’t tell your potential customer the difference between your business and your top competitor, your potential customer will not have a reason to use you.
5. Joining the Chamber of Commerce can be very beneficial for your business, if you are active in the chamber and make an effort to get to know people.
6. Business owners that read books make more money than business owners that don’t read books.
7. Nobody can find that awesome $10-$20/hour person right now.  I think we quit making them.
8. Don’t hire salespeople if you can’t personally sell and if you won’t train them.  That is setting someone up to fail.
9. Successful business owners really understand their financial statements.  And they outsource their bookkeeping or hire someone to do it.
10. I always ask someone that wants to start a business to attend a Starting a Small Business Workshop.  There I will answer most of their questions and then they will probably have 20 more questions that will pop up.
11. You MUST create a good culture if you have employees.  Untrained employees that you don’t engage regularly will kill your business.  

That’s just 11.  There are probably forty-eleven more (yes, that’s a number I made up) that could be added to the list.

Feel free to add any you would like to add in the comments section.

Daddy, will you read me a story?

It was late, and I was exhausted.

It had been a long day. 

I made breakfast, packed lunches, worked, exercised, dropped off and pick up for dance and gymnastics, made supper, cleaned dishes, picked up EVERYTHING off the floor, etc. 

Now Lilly looked up at me with her big brown eyes and asked for one more thing, “Daddy, will you read me a story?”

Ugh.  Yep.  One more thing.

I was very tempted to tell her I would tomorrow night, because Daddy just couldn’t tonight.

But, my wife and I had made a commitment to read a story to the children every night with very few exceptions.

So I put on a weary grin and said, “Of course pumpkin.  How about Llama Llama Red Pajama?”  I knew it was a short book.

She was thrilled and it only took 5 minutes.

This is a priority in my family. 

A keystone priority.

But why? 

It’s not like reading a short book each night will be life-changing, right? 

Because we feel like reading to our children at bedtime makes a difference.

While I would like to pretend to be the perfect Dad, I’m not close. 

My nerves get shot, I get impatient, and sometimes I really don’t want to pretend to be excited because Lane drew a picture of the dog…again.

However, a book each night, lets us end the day on a good note, no matter what happened that day. 

This priority makes sure they go to bed happy, which means they wake up happy.  Not to mention this priority makes sure we spend one-on-one with them with the educational benefits.

As a result, we have happier children that read a grade level above most kids.

So what does a Llama in pajamas have to do with your business?

The really successful business owners I work with, know that having just a few keystone priorities in their business is what really matters.

Throughout each day you have your own version of things that make you exhausted.

Emails, upset customers, missing employees, late shipments, marketing, networking events, sending invoices, collecting late payments, etc.

With all of that, do you have one or two keystone priorities that you really focus on? 

Are there one or two keystone priorities that will make everything else work, regardless of the trivial events of the day?

Take Alcoa for example (from The Power of Habit):

When Paul O’Neill took over Alcoa in 1987, he shocked investors and the board of directors with his decision to focus on one keystone priority - safety.  Not a new product line and not implementing Six Sigma.  Just safety.

But what O’Neill realized is that focusing on the company’s new keystone priority of safety would cause a trickle-down effect to the bottom line.  If employees work more safely, there are fewer injuries and production slowdowns resulting in improved productivity.

This gave the slumping Alcoa, record profits in 1988 and someone who invested a million dollars in Alcoa on the day O’Neill was hired would have earned another million dollars in dividends while he headed the company, and the value of their stock would be five times bigger when he left!

So, what is your keystone priority?

What is the one thing, which if done correctly, will make everything else fall into place?

As for me, I continue our nightly reading ritual and hoping for some new Llama Llama books to come our way soon.

Does Your Business Have a Love Life?

Let’s face it.

People start businesses for a variety of reasons.

You can follow your passion, make a difference, have independence, and go to work in your pj’s. 

However, the goal of a business is primarily one thing.

MAKE. MORE. MONEY!  

And more importantly, a profit.

In order to do that, you need good relationships.

Since Valentine’s Day is lurking around the corner (waiting to take all my profit), I thought it would be appropriate to look at relationships and profit.

There are three primary ways to make more of a profit, and it is more about relationships than it is accounting.

   1.  Lower expenses with great business relationships.

• Lease – Gotten to know your landlord?  Good.  If you are comfortable where you are, the landlord may be willing to offer you a lower rate to lock you in a lease over the next few years.  Especially if you have developed a good relationship with them.
• Vendor discounts – Most vendors will offer a 1% – 5% discount for paying within a certain period of time.  If you have gotten to know your vendor, they may do better than that.
• Insurance – Most business owners don’t really have a relationship with their insurance agent.  You should review what is necessary in your policy, consider raising your premiums, and don’t be afraid to shop with an independent agent with whom you have established a relationship.

 
   2.  Get more business with relationship marketing.

• Partner with another business in a different industry that has similar customers and send each other referrals.
• Call existing clients and ask for more work or referrals.
• Offer to do any type of speech or seminar on a specific topic (not a sales pitch) for free.
• If you are networking and prospecting, do it several times a month.  Not once in a while as you have time.  Also, make it a point to identify other people you want to work with and give them a reason to want to work with you.  

 
   3.  Sell old assets quickly to raise capital using existing relationships.         

• Do you have an old piece of equipment just laying around, not generating revenue?  Sell it to another business that you have gotten to know. And yes, you should check with your accountant before selling anything to check on the tax implicaitons.

What Did the TSBDC at Vol State do in 2017?

One-on-one advising and training get some pretty good results.

Find out how you can get the same results at www.tsbdc.org.

Andrew Finney, owner of Perkins Drugs, wins 2017 TSBDC Rising Star Award and SBA Rural Owned Business of the Year!

Andrew Finney of Perkins Drugs in Gallatin has been named the 2017 Rising Star by the Tennessee Small Business Development Center at Volunteer State Community College.

The pharmacy has also been honored as the Small Business Administration Tennessee Rural Owned Business of the Year.

The Rising Star Award goes to a small business that has had great success utilizing TSBDC resources. Finney became co-owner of the pharmacy, along with state Sen. Ferrell Haile and Sam Rickman, in 2009.  In 2012 he became the full owner and has since grown the business by 30 percent, hired multiple employees, and is currently building a second location in Gallatin.  

“The business goes back to 1895,” said Sen. Haile. “We were approached by chains to sell, but that wasn’t the direction we wanted to go. Sam and I were looking for someone who would be loyal to the heritage of Perkins Drugs.”

Haile and Rickman approached Finney, a recent University of Tennessee pharmacy school graduate, about taking over the business. Finney soon realized he needed help with business planning.

“Andrew was one of my very first clients at the TSBDC at Volunteer State Community College,” said local director Charles Alexander. “I’ll have to say he spoiled me, because I just assumed everybody would be as driven and as passionate as he is. Andrew has embodied what it takes to be a successful entrepreneur with his hard work, focus, and the way he treats people. Everyone that knows him, loves him and I can’t think of anyone more deserving of this award.”

“The TSBDC was the first step towards thinking through the process of buying into the business,” Finney said. “They provided me with invaluable counseling and education.”

Finney graduated from Vol State in 2000 with an associate of science degree. He serves on the foundation's Board of Trustees.

In 2016 the TSBDC at Vol State worked with 186 small businesses and clients, offering free and low-cost classes, and counseling and helped launch 18 new business. In all, the projects raised more than $2.2 million in capital and created or retained 129 jobs.

For more information and a list of classes contact Charles Alexander at Charles.alexander@volstate.edu or call 615-230-4780.

4 Reasons Your Employees Are Quitting

One of the biggest issues I’ve seen over the last few years is small business owners trying to hang on to employees.

“You just can’t get good help anymore!” has been uttered in my office more than a few times.

The unemployment rate is historically low, so it’s not like there is this huge pool of unemployed people banging down your door either.

We often blame a lack on work ethic, the government, and even Millennials (because we like blaming Millennials.)

And, all of those things may play a role; however, we can’t control the rest of the world.  We can only control what we do.

The ironic part is that we want employees to just do their job, because it’s their job.

However, the job of an owner is to keep employees engaged and reasonably happy.

Most likely if you “just do your job,” they will be much more likely to “just do their job.”

Below are four reasons I see small business owners losing employees and what to do about it:

1. They don’t feel like they have the ability to make their own decisions

After some proper training, empower your employees to make their own decisions and make sure they know they are empowered.  I couldn’t tell you the number of times a small business owner told me their employees won’t take any initiative.   In reality, they haven’t told the employee they have the liberty to make their own decisions.

2. They don’t really understand how their role helps anyone

Let’s face it, the person in the office does not think their job is very exciting or really matters.  It’s up to you to explain that if the bookkeeping, phone calls, and scheduling aren’t kept correctly, the office will be in chaos and that everyone is depending on them.

3. They don’t feel like they are recognized

Recognition is the number one motivator in the workplace and it is the easiest thing for you to do.  A simple pat on the back or public thank you will go a long way.

4. They don’t feel connected or inspired by their boss

Your employees are not going to do an awesome job, simply because you paid them $12/hour.  Yes, I know that when you had that same job years ago, you were happy to do your job and make half as much, but times have changed.  Now, more than ever, employees want to be led and inspired and that’s your job!

And yes, I left out money.  

Employees don’t leave because they can make 25 cents more per hour somewhere else.  That’s how they justified the move.  They left because of one of the previous reasons listed.

2 Real-World Niches that You Need to See!

I was stumbling around confused and too afraid to go home.

I knew if I didn’t get this right, there would be problems at home!

I was in Publix with a scribbled list of ingredients for a mango salsa recipe.

I had everything I needed.  Everything that is, but one last item.  

I scribbled it in a hurry and I couldn’t figure out what it was.  

Oh, and the wife said, "Make sure you get it!!!"

Cucumbers? Carrots?  Cotton balls?

None of those made sense!

Finally, a very helpful produce guy, Joe, saw I was in distress and came to my rescue.

I showed him my list and he agreed.  Cotton balls would taste terrible.

He then whipped open his flip phone (this was a few years ago) and made a call.

I sat there patiently.  Well, I was patiently eavesdropping.  

He was asking his wife what they put in their mango salsa.

He smiled and turned to me and said, “Cilantro.  It’s cilantro!”

Joe and I exchanged an awkward high five, I grabbed my cilantro, and I was on my way.

If you are not familiar with Publix, then you are deprived.

It is a grocery store that is well lit, stocked perfectly, and has lots of helpful employees.

Their prices are a little higher than average, but they are well worth it!

Their niche is the overall experience.

Conversely, there is another grocery store around the corner. 

It’s Aldi.

And Aldi is no Publix. 

At Aldi, you have to put a quarter into your cart and return it to get your quarter back, the shelves are not quite as perfectly stocked, but all three employees are helpful:). 

Aldi has decent groceries with fewer frills and their prices are lower.

Their niche is simplicity.

Both are good grocery stores with two very different niches.

So which are you, Publix or Aldi?

There is no right or wrong answer.

Unless you say that you are a mixture of both.

That is the wrong answer.

That’s not a niche.

That’s the same thing everyone says, especially your competitor.

• If you are truly the expert display it.
• If you really serve a special market, make sure everyone knows about it.
• If you are the most convenient, fastest, or most accurate, hang your hat on it.

It’s time to take a stand.

And taking a stand will let you STAND OUT!

Otherwise, you will fade into obscurity…